Shipping policy
Last updated: 09/16/2026
Where we deliver
Celaza ships to addresses within the United States. If your country does not appear at checkout, we are not able to reach you yet — we are working on it, and you are welcome to email us and ask to be told when that changes.
Where your order ships from
Every order is packed and dispatched from our warehouse at Hanauer Landstraße 313, 60314 Frankfurt am Main, Germany. Our business address at 37 Maple St, Harpursville, NY 13787 is an office only — nothing ships from there and it cannot accept returns.
What delivery costs
Shipping is free on every Celaza order. There is no minimum spend, no weight surcharge, and no additional fee added at checkout. The price you see on the product page is the price you pay.
Customs and import duties
Because parcels travel from Germany to the United States, they pass through US customs. Any import duties, taxes and customs clearance fees are paid by Celaza before the parcel reaches you. You will not be asked to pay anything to the carrier on delivery.
Getting your order ready
We pick, pack and hand over orders within 1–2 business days. Business days are Monday to Friday and exclude public holidays, so an order placed on a Saturday begins processing the following Monday. If a rush of orders means we need longer, we will email you rather than leave you guessing.
Order cut-off time
For orders placed before 5:00 PM (ET) on a business day, processing starts the same day. For orders placed after this cut-off time, or on a weekend or public holiday, processing starts the next business day (Monday to Friday).
How long delivery takes
Once dispatched, parcels are typically in transit for 3–10 business days, including customs clearance. Counting from the moment you place the order, that gives a total window of 4–12 business days.
| Ships from | Destination | Preparing | In transit | Total window | Carrier |
|---|---|---|---|---|---|
| Frankfurt am Main, Germany | United States | 1–2 business days | 3–10 business days | 4–12 business days | DHL (international), USPS (US delivery) |
These are estimates based on what our carriers normally achieve. Weather, customs inspections and carrier backlogs can push an individual parcel outside the window, and none of those are within our control.
Following your parcel
A tracking number reaches your inbox the same day your order is dispatched. Carriers usually need 1–3 business days to register the first scan, so an empty tracking page immediately after dispatch is normal and not a cause for concern. You can check progress whenever you like on our Track Your Order page.
When a parcel stalls
If tracking has shown no movement for 7 business days, or the 4–12 business day window has passed with nothing delivered, write to us at support@celaza.com. We will open an investigation with the carrier on your behalf. Where a parcel is formally confirmed lost, you choose the outcome: a replacement sent at our cost, or a full refund.
If the address is wrong
Please read your shipping address back to yourself before you confirm the order — it is the single most common cause of a delayed delivery. Spotting a mistake early is fixable: email support@celaza.com and we can correct the address at any point before dispatch. Once a parcel is with the carrier we have no ability to redirect it.
Talk to us
Our team answers messages Monday to Friday: 9:00 AM – 5:00 PM (ET), and replies within 24 hours on business days. Email support@celaza.com.
Company name: Celaza
Company number: 61523647981
Business address: 37 Maple St, Harpursville, NY 13787, United States
Messages answered next business day