Payment Policy

Last updated: 09/16/2026

What you can pay with

Celaza accepts the following payment methods:

• American Express
• Apple Pay
• Google Pay
• Maestro
• Mastercard
• PayPal
• Shop Pay
• UnionPay
• Visa

Availability of individual methods can depend on your region and your device — Apple Pay, for example, appears only on supported hardware. If a method is displayed at checkout, it is accepted; we do not advertise options we cannot process.

Currency

All prices on this site are shown and charged in US dollars (USD). If your card is denominated in another currency, your bank converts the amount at its own rate and may add a foreign transaction fee. That conversion happens entirely on your bank's side and Celaza has no visibility of it.

When you are charged

Payment is authorised at the moment you complete checkout and captured when we accept and dispatch your order. If we cannot fulfil an order after payment has been taken — a stock error, for example — the charge is refunded in full to the original method and we email you to explain what happened.

How your details are handled

Payments are processed by established third-party payment providers over an encrypted connection. Card numbers are transmitted directly to those providers and are never stored on Celaza's systems. We can see that a payment succeeded and the last few digits of the card used; we cannot see the full number, and neither can anyone working for us.

Taxes, duties and customs fees

Any sales tax that applies to your order is calculated and displayed at checkout before you confirm. Orders ship from our warehouse in Frankfurt am Main, Germany, and any US import duties or customs clearance fees on those parcels are paid by Celaza. There are no charges added after checkout and nothing to pay the carrier on delivery.

If a payment fails

Declines are usually the bank's decision rather than ours, and the most common causes are an address that does not match the card, an expired card, or a routine fraud hold. Check the details, try the payment once more, and if it still fails, try a different method. A pending charge from a failed attempt normally clears from your statement on its own within a few business days. If it does not, email support@celaza.com with the date and amount and we will help you chase it.

Pricing accuracy

We work hard to keep prices correct, but errors happen. If an item is listed at an obviously incorrect price, we reserve the right to cancel the order and refund you in full rather than fulfil it. We will contact you before taking that step.

Talk to us

Monday to Friday: 9:00 AM – 5:00 PM (ET). We reply within 24 hours on business days. Email support@celaza.com.

Company name: Celaza
Company number: 61523647981
Business address: 37 Maple St, Harpursville, NY 13787, United States