FAQs
Ordering
How do I place an order?
Add what you want to the cart, open the cart, and follow the checkout steps. You'll enter a delivery address and check out with PayPal, and you'll see the full total — including any tax — before you confirm anything. A confirmation email arrives within a few minutes.
Can I change or cancel an order after placing it?
Usually, if you're quick. Email support@celaza.com with your order number as soon as you can. We can amend or cancel at any point before the order is dispatched, which is normally within 1–2 business days. Once it's with the carrier we can't recall it, but you can still return it under our 30-day policy.
Do I need an account to buy?
No. You can check out as a guest. An account just saves your address for next time and keeps your order history in one place.
Delivery
How much does shipping cost?
Nothing. Shipping is free on every Celaza order, with no minimum spend and no fee added at checkout.
How long will my order take?
We prepare orders within 1–2 business days, and parcels are then in transit for 3–10 business days. Counting from when you order, expect delivery within 4–12 business days. These are estimates rather than guarantees — carrier delays and weather can push an individual parcel outside the window.
Where do you ship to?
The United States only, including Alaska and Hawaii. We can't deliver anywhere else yet, and only US addresses can be entered at checkout.
How do I track my parcel?
A tracking number is emailed to you the day your order is dispatched. Carriers usually take 1–3 business days to register the first scan, so don't worry if the page looks empty at first. You can check progress any time on our Track Your Order page.
My tracking hasn't updated in over a week. What now?
Email support@celaza.com. If tracking has been static for 7 business days, or the 4–12 business day window has passed with no delivery, we'll open an investigation with the carrier. If a parcel is confirmed lost, you choose between a replacement or a full refund.
Can I change my delivery address after ordering?
Yes, as long as the order hasn't been dispatched. Email us straight away. Once a parcel is in transit we have no ability to redirect it.
Returns and refunds
What's your return policy?
You have 30 days from delivery to start a return, for any reason. Items should be unused and in their original packaging where that's still possible. The full terms are in our Return & Refund Policy.
How do I start a return?
Email support@celaza.com with your order number and which items you're sending back. We'll send the return address within 24 hours on business days. Ship the item within 14 days of that reply. Please don't send anything back before contacting us — unannounced parcels are hard to match to an order.
Who pays for return shipping?
You do, in most cases. If the item arrived damaged, faulty or simply wasn't what you ordered, we cover it — and sometimes we'll tell you to keep the item and refund you without a return at all.
When will I get my refund?
Within 5–7 business days of your return reaching us and passing inspection. Your bank may take a further 5–10 business days to show it on your statement.
Something arrived damaged. What should I do?
Email support@celaza.com within 48 hours of delivery with a photo of the item and its packaging. We'll send a replacement or refund you in full, and you won't pay anything toward return shipping.
Can I exchange an item instead?
We don't process direct exchanges. Return the original for a refund and place a new order — it's faster than waiting on stock movements.
Payment
How can I pay?
Celaza accepts PayPal. The same method appears as an icon in the footer of every page, below the Add to Cart button on every product page, and again at checkout. Full details are in our Payment Policy.
What currency are prices in?
US dollars. If your card is in another currency, your bank handles the conversion at its own rate and may add a fee.
Is it safe to pay here?
Payments run over an encrypted connection and are handled by established third-party processors. Card numbers go straight to them and are never stored on our systems.
My payment was declined. Why?
Almost always the bank's decision rather than ours — usually a billing address mismatch, an expired card, or a routine fraud hold. Check the details and try again, or use a different funding source. If a pending charge from a failed attempt doesn't clear within a few days, email us with the date and amount.
Privacy and data
What do you do with my personal information?
We use it to process and deliver your order, answer your questions, prevent fraud, and improve the site. We don't sell it for money and we don't rent it. Where you accept marketing cookies, limited information is shared with advertising platforms so the advertising you see elsewhere is more relevant — some US state laws call that a "sale" or "sharing", so we say so plainly. Our Privacy Policy has the full picture.
How do I opt out of that, or change my cookie choices?
Open Cookie settings, reachable from every page, and switch marketing cookies off. That is the whole process and it takes a few seconds. You can also browse with Global Privacy Control enabled in your browser, or simply email support@celaza.com and ask us to opt you out. Whichever route you use, it won't affect your price, your delivery or how quickly we reply. Our Cookie Policy covers each option in more detail.
Products and support
Will the item look exactly like the photo?
Close, but colors vary between screens and small differences are normal. Props shown alongside a product aren't included unless the description says so.
How do I contact you?
Email support@celaza.com, call 1 (405) 591-4016, or use the form on our contact page. We're open Monday to Friday: 9:00 AM – 5:00 PM (ET), and reply to everything within 24 hours on business days.
Need a hand?
Something you want to check before ordering, or something that has gone wrong after — either way, write to us and we will sort it out.
Messages answered next business day
Brooktondale, NY 14817
United States